RETURNS and EXCHANGES INFORMATION
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, simply return the product in new condition with a copy of your invoice and we will offer you a replacement, exchange or full refund for purchase price minus shipping fees. If the return resulted due to error on our part, shipping fees will be refunded as well.
Also note that you must contact us first at email@example.com and be issued an RMA number before any returns. All unauthorized returns will be refused and sent back.
Please allow 2-3 once we receive your RMA for inspection.
- Merchandise must be in new condition with original packaging.
- Merchandise must be return shipped in a protective box.
- Full refund including shipping if the return resulted from our error.
- Otherwise, we will deduct the shipping costs from your refund.
- Refund issued in the same form of payment used for purchase.
- The customer will receive a refund within 7 business days of our receiving your return.
If the product has been used in accordance with instructions but is faulty unfit for purpose or does not match the sample or description please return the product to us with a copy of your invoice. We may send the product to our plant for assessment. If the product is determined faulty or unfit for purpose we will provide you with a refund or exchange.
Send all returns and exchanges to:
Attn: Returns / Exchanges
P.O. Box 28137
Santa Ana, CA 92799
For more information please contact us at firstname.lastname@example.org